Delivery and return policy

1. Shipping Rates and Delivery Times

We take special care in preparing your orders. Racyne delivers to Mainland France and Monaco, the European Union, Switzerland, the United States, Canada, and Mexico.

Below you will find detailed information about our shipping terms, delivery times, and shipping rates.

2. Order Processing and Tracking

Processing time: Orders are prepared and dispatched within 24 to 48 hours (excluding weekends and public holidays).

Order tracking: A confirmation email including your tracking number will be sent as soon as the parcel leaves our workshop.

Liability: Racyne undertakes to deliver the products within the indicated timeframes. In the event of a delay exceeding 30 days, the customer may request cancellation and a full refund of the order.

3. Returns

Withdrawal Right (Right of Cancellation)

You have 14 days from receipt of your order to notify your decision to return one or more products, by email or postal mail, without having to provide a reason. This timeframe applies to all orders placed on our website, regardless of the delivery country.

For orders delivered within the European Union, this right is also guaranteed by applicable legislation (implementation of European Directive 2011/83/EU, Article L221-18 of the French Consumer Code for France).

Return conditions: Products must be returned in their original, complete condition, suitable for resale as new. Unsealed, damaged, soiled, or incomplete products will not be accepted.

Specific exception: For hygiene and health protection reasons, the Discovery Set (samples) is not eligible for the right of withdrawal and cannot be returned or exchanged once shipped.

Return costs and refund: Return shipping costs are the responsibility of the customer. Refunds will be issued within 14 days of receipt of the products by Racyne.

Returns for Non-Conformity or Defects (Visible or Hidden)

The condition of delivered products must be checked upon receipt.

Time limit: You have a maximum of twenty (20) days from delivery to submit a claim by email, together with supporting evidence (including photos).

Validation: After this period, the products will be deemed compliant and no claims will be accepted.

Procedure: Upon receipt of written approval from Racyne (including a return label), the customer must return the products in their original and complete condition.

Resolution: Racyne will replace, at its own expense, any product with a proven defect. If replacement is not possible, a refund will be issued.