If your order has not yet been shipped, please contact us by email as soon as possible. We will do our best to accommodate your request.

Please contact us within 48 hours with a photo of the product and its packaging. We will promptly provide an appropriate solution.

Absolutely. All transactions are secured with SSL encryption to ensure your data remains protected.

We accept Visa, Mastercard, and American Express, as well as PayPal and Klarna.

Shipping is complimentary in France and Belgium, with delivery within two to four business days in France.

Please check the shipping details for other regions at checkout.

Racyne delivers to Mainland France (including Corsica), the French overseas territories, the European Union, Switzerland, and North America (United States, Canada, and Mexico).

You will find full details of our shipping terms, delivery times, and shipping rates on the Delivery and Return page.

Our fragrances are packed in boxes made from FSC certified paper, sourced from responsibly managed forests, and free from plastic cellophane. They are then shipped in secure packaging to prevent any damage.

As soon as your order is shipped, you will receive an email with a tracking number to follow your parcel in real time.

You have 14 days after receiving your order to return an unopened and unused product. Return shipping costs may be the responsibility of the customer.

Our fragrances are imagined and made in France. We prioritize components sourced in France and Italy to support regional craftsmanship and help reduce our carbon footprint.

All our creations are genderless. At Racyne, fragrance has no gender. Each scent is an invitation to express yourself freely, guided by your own skin.

Our bottle is made from recyclable glass and features a screw neck to make sorting easier. The cap is crafted from bio resin. We are currently developing a refill system.

Discover our five olfactory rituals with the Discovery Set. Try each scent at home on your skin, then choose your signature.

The price of the Discovery Set is offered back to you as a personal code, redeemable on your purchase of a 50ml Racyne fragrance.

Each 50 ml fragrance order includes a complimentary 2ml sample.

Test the scent on your skin using the sample first, and only open your 50ml box once you are sure of your choice.

After your purchase, a personal code will be sent to you by email. This gift voucher is valid for two months toward the purchase of your 50ml bottle on our online boutique.

For hygiene reasons and as it is intended for trial, the Discovery Set cannot be exchanged or refunded. It is the perfect first step to confirm your choice before purchasing the 50ml bottle.

Dermatologically tested, our formulas exclude controversial ingredients. We still recommend testing the fragrance on your wrist first using our Discovery Set.

Yes. Our formulas are vegan and contain no animal derived ingredients. In accordance with European regulations, we do not conduct any animal testing.

We use exclusively plant based organic wheat alcohol, selected for its purity and its alignment with our sustainable approach.

Our compositions contain up to 95% ingredients of natural origin, without compromising on fragrance longevity. This performance relies on the finest raw materials, with no added colorants.